Our Quality Guarantee
Most curtain manufacturers promise "good quality." We promise something different: if you receive a piece you're not happy with, we remake it and ship it free with your next order. No paperwork. No extra freight. No questions.
The Customer-Approved Replacement Policy
Simple, Honest, Built for Long-Term Partners
Our buyers are DTC brands, designers, and B2B wholesalers running recurring weekly or monthly orders. We don't do single-shot transactions — we build supply relationships that last years.
That's why this policy works:
- Any defective or unsatisfactory piece — flagged with a photo by your QC or end-customer — is logged in our system.
- Remakes are produced free of charge in your next production batch.
- They ship together with your next order — no separate freight cost, no customs hassle.
- No paperwork. A WhatsApp message with photos is enough.
Why We Can Make This Promise
Three reasons most factories can't offer this — and we can:
1. We Manufacture, We Don't Trade
Dairui Textile is a direct factory in Shaoxing — every curtain leaves our own production lines. We bear the cost of remakes ourselves, with no middleman markup. For trading companies, every remake is a direct loss; for us, it's a long-term investment in the partnership.
2. Our Customers Order Repeatedly
The economics only work because our partners place orders weekly or monthly. Adding a few replacement pieces to the next batch costs us almost nothing in shipping. For one-time buyers, this would be impossible — which is why we focus on long-term partnerships.
3. We Trust Our Quality Control
Internal QC catches the vast majority of defects before shipment. Our remake rate is low enough that the policy doesn't strain production. We use this policy partly as a quality feedback loop — every remake report tells us what to improve next.
What Counts as "Unsatisfied"?
Plain answer: whatever your customer flags.
We don't argue about technical definitions of "defect." If your end-customer returns a piece because it looks wrong, fits wrong, or feels wrong — and it's something we made — we'll remake it.
This includes:
- Visible defects — broken stitches, fabric tears, stains, color mismatches
- Sizing issues — even slight off-spec measurements
- Header or hardware problems — faulty grommets, eyelets, hooks
- Aesthetic concerns — when your customer simply doesn't like a finish, fold, or appearance
What we don't cover: damage caused by international shipping (we'll help file the freight insurance claim instead), or pieces beyond the agreed warranty window.
Beyond Replacement: Our Quality Control Process
Replacement is the safety net — but most issues never reach you, because of upstream QC:
- 100% In-Process Inspection: Every cutting, sewing, and finishing step is inspected by line QC.
- Pre-Shipment Sampling: Random sampling of finished pieces, aligned with AQL standards used by major international inspection bodies.
- Third-Party Inspection Welcome: SGS, TUV, Intertek, Bureau Veritas — at the buyer's arrangement.
- Photo Documentation: Pre-shipment photos sent for buyer approval before container loading.
How to Activate Replacement on Your Order
- Spot the issue — within 30 days of receiving your shipment.
- WhatsApp us a photo with the SKU and a brief description: +86 13456579329
- We confirm and log the remake within 1 business day.
- Replacement piece is added to your next production batch at zero cost.
- Ships together with your next order — saving on freight and customs.
For New Customers: Start with a Trial
If you're new to Dairui, we recommend starting with a trial order — typically 50 to 100 pieces — so we can establish quality benchmarks together. After the first successful order, you're a partner brand and the full Customer-Approved Replacement Policy activates.
Frequently Asked Questions
What if I have a one-time order, not recurring?
For one-time orders, we follow standard B2B quality terms — defective pieces are credited or replaced via separate shipment, with shipping costs negotiated case-by-case. The Customer-Approved Replacement Policy is reserved for ongoing partner brands.
Is there a maximum number of replacements?
No formal cap. In practice, our partner brands report defect rates well below 1% — replacement volumes are small. If a particular order shows unusual defect rates, we'll do a joint review to identify the root cause (which is good for both of us).
What if my customer wants a refund, not a replacement?
For end-customer refunds, talk to your sales contact — we credit the SKU value to your next order or remake the piece, depending on what fits your business model.
Does this apply to OEM/ODM custom orders?
Yes — same policy. Custom-designed and custom-woven products are covered, as long as the issue is within our manufacturing scope (not a design flaw on the spec sheet you approved).
Ready to Build a Supply Partnership You Can Count On?
Send us your specs or sample request. We'll get back to you within 24 hours with a quote, lead time, and recommended trial order plan.